Website Help

Can’t find what you’re looking for or need help understanding a feature on our website? Let us help:

Need help with a feature on our website? Here are our blogs posts covering these areas.

At Fireplace Products we pride ourselves on choice. We strongly believe that having a choice is a great thing. We want all of our customers to know what products are available to them, to ensure that they are choosing the “Fireplace Product” that is right for them. Here’s a blog post on the sheer amount of choice available.

Unlike many companies in our industry, we offer a truly gigantic selection of products from every aspect of the fireplace and stove industry from one place and more products are added and updated every day, ensuring you have a great choice of the very best and newest fireplace products and always at competitive prices.

Fireplace Products are proud to be one of the UK’s largest online stores to offer wood burning stoves, range cookers, chimney flue systems and fireside accessories, as well as electric fires and traditional fireplaces.

Going the extra mile, the potential downside of having so much choice is that it can be overwhelming if you are not sure what you want. To assist in this we have a team of highly trained sales professionals at the end of the phone to answer any questions you may have, no matter how trivial you may consider them to be.

Still need help? Get in touch.

7 thoughts on “Website Help

  1. Hi
    I have a Charnwood island 111B and when I open the fire doors I get fumes into the room from the stove , I use a smokeless fuel called excel but we still get fumes from it , when we refuel the stove we get fumes from it also we can see smoke coming from the chimney this stove is not a year old , when I have looked on the web before people have complained about blow back from the stove , I like the stove but the fumes are putting me of , I open the door slowly and also turn the control to full to draw the fire .
    what am I doing wrong !

    1. Hi Paul, How many times have you used the stove? I wonder if the smoke coming from the chimney is not paint burn off. Do you have a CO Alarm? If not , make sure you get one as this will alert you if any harmful carbon monoxide is leaking from the chimney. This would be my first concern. If in doubt, stop using it and get someone round to smoke test the chimney and make sure nothing has come dislodged. As for the stove smoking when you open the doors, it could be the the pull on the chimney is slow or lazy, or that you are getting downdraft in your chimney. There are cowls available that can help prevent this from occurring, anti downdraft cowls would be the first step, failing that you can put a spinning cowl that helps to create updraught which should also negate this issue. If you are having someone back to check the chimney, ask them about preforming a flue draught test, and compare the results against what Charnwood say in their manual as to the usual operating parameters. This should help determine if you need to change the cowl and to which one. But like i say, make sure you have a CO alarm in place, and test it is working. Then get someone to check the chimney for leaks, it could be paint burn off if the stove is relatively new and unused, but this is one of those better safe than sorry situations. Charnwood make very good stoves, so it is unlikely being caused by the stove, the flue is far more likely to be causing the problems. Hope this helps Reece – Fireplace products

  2. Hi we have an old property which had a flue liner put in in the 80s for an open coal fire, it is the type that was pumped in and set to a 9 inch flue size
    we are building a stone fireplace and wood like to leave the doors open on a wood burner, in our old house we did have the regency fire which worked great
    Can we connect into the flue to achieve this or is it a new liner inside the existing.
    Any help or advice would be good the room is about 6m x6m
    Thanks Pete

    1. Hi Pete,
      So the biggest question is the condition of a 80s liner nearly 30 years later. i know the type of lining you are describing and they often have a longer lifespan than your typical flexi-liner but you may want to look into this. If you are uncertain however I think dropping a new 8″ flexible liner down your existing chimney would probably be the safest option, that then gives you the ability to have an open fire, or run a stove with the doors open like the Regency. I would act quickly though, as there are new regulations coming into force in a few years which may make installing open fires like this more difficult. Also many stove retailers are starting to sell off any stoves that do not meet the regulations coming into effect in 2022, so you should look to purchase sooner rather than later, and you might find you will get a good deal on one, of the retailers, is looking to move it on. Hope it helps, Reece

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