Our promises to you

Along with the unveiling of our brand spanking new website, we thought it fitting that we update our promises to customers to better reflect what we intend to provide and accomplish as a company. We are proud to display these promises on every home page and category page on the new site, to ensure we don’t forget them and to make them readily visible to all visitors and potential customers.


Promise #1: Expert product knowledge and advice

We promise to deliver a high degree of knowledge and information regarding each and every product we sell. Our sales team are highly trained and will be happy to answer any questions you may have and will do their very best to find the perfect fireplace product for you!

Promise #2: More choice than our competitors

Here at fireplace products we stock over 1500 stoves alone, which is around three times the industry average and almost twice as much as our closest rival. Not to mention the fact that we also sell fireplaces, cookers, outdoor fires such as firepits and barbecues as well as a wide range of accessories. This is an unprecedented selection; and we are confident that no other online retailer offers as many different fireplace products as we do!

Promise #3: High quality products and services

We believe in every product we sell, and if we didn’t think it was a quality piece, built to last and to continue performing at the highest level then we wouldn’t sell it, it’s simple as that! Not only that but we promise top notch service, both in terms of sales and delivery, which brings us on to our next promise.

Promise #4: Best customer service in our industry

Our carefully selected sales team are the best in business. They will be happy, ecstatic in fact, to answer any questions and direct you every step of the way toward the perfect product to suit both you’re your tastes and your circumstances. Meet the team so you know exactly who you’re talking to.

Promise #5: Competitive price and price matching

Seen it for less somewhere else? Then get in touch and we’ll do all we can to match any price on the web, just fill out the simple form and we’ll get back to you as soon as we can. Not only do we price match other online retailers, but we strive to offer competitive prices right off the bat, selling many of our products below the recommended retail price from the word go.

Promise #6: Simple and easy buying process

Our new website employs a streamlined checking out system, ensuring you have the smoothest ride possible from order to delivery. We have made this process as intuitive and hassle-free as it possibly


Fireplace Product's new logo


So there you have it, six promises we intend to steer our ship by. Hold us to them!

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